What We Collect and Why We Collect It
When you open an account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. We also log your deposit and withdrawal activity, the device you use to access the lobby, your IP address
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and session timestamps. This data lets us process your transactions, verify your account identity and keep your wallet secure. We do not collect more than we need. Payment data tied to bKash, Nagad and Rocket is used only to confirm that a transfer was initiated and
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received correctly — we do not store your full mobile banking PIN or wallet password. Device and session data helps us detect unusual login patterns and flag them for review before your account is affected. When you contact our support team, any conversation records are kept
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to help us resolve follow-up queries from the same account. Retention periods vary by data type; account records are held as long as your account remains active or as required by applicable regulations in eligible regions. You may request a summary of the data we hold
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on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.